Shipping Policy

SHIPPING & RETURNS

We are here to ensure you get the best quality products and customer service, we love to help you with any queries or concerns you may have.
Should you have any concerns about your order, please email info@thatgirl.co.nz

SHIPPING

We currently ship to New Zealand and Australia.
All New Zealand orders will have a standard flat rate shipping charge of $7.99. Any New Zealand orders $50 or above will receive free shipping. All Australian orders will be calculated at checkout.
Where available, non-rural orders are sent via an overnight service. Please allow extra time for rural deliveries and other circumstances where delivery may be delayed.
All orders are processed and dispatched within five business days. Delivery time will vary depending on the destination. Please allow between 3 - 10 working days.
If a mistake has been made in the delivery of your order, please contact info@thatgirl.co.nz


FAULTY/DAMAGED PRODUCT

If you believe you have received a faulty product, we are happy to sort this out for you. Please email us via info@thatgirl.co.nz with a photo of the damage/faulty product and your order number within 7 days of receiving your product/s.

 

RECEIVED INCORRECT PRODUCT

If you have received the incorrect product, sorry – we made a mistake! Please email us with a photo of the incorrect product and your order number within 7 days of receiving your product.


Products returned without approval from our customer care team may be refused, please ensure your contact us first.

 

ADDRESS DETAILS & INFORMATION DISCLAIMER

You agree that That Girl Ltd (That Girl) is not responsible for products sent to an incorrectly supplied address. Please make sure you enter your FULL address details and double check that all details are correct before you submit your order. Risk in the product of an online purchase passes to you upon delivery of the products to the address you specified in the order.



Our Story

Welcome to That Girl

Hi - I'm Vicki, the founder of That Girl.

Over the years, I've struggled with the fact the concept of "me time" often feels like a luxury, especially for busy women and dedicated mums. That's where "That Girl" comes in - more than just a concept, it's a movement born out of my personal mission to prioritise self-care in the midst of life's chaos.

That Girl wasn't born to add another item to your to-do
list. Instead, it’s about acknowledging that even in the smallest stolen moments - even just five minutes out of your day - you can recharge, rejuvenate, and reconnect with yourself.

In the heart of That Girl is a belief that self-care isn't a luxury; it's a necessity. It's a recognition that by taking care of ourselves, we become better equipped to navigate the challenges of our lives. It's a gentle reminder that self-care is not selfish - it's a fundamental aspect of maintaining balance.

That Girl is here to encourage you to rewrite the narrative
that constant busyness is a badge of honour.  After all, a well-nurtured you is the best gift you can give to yourself and those you care about.

Welcome to That Girl, where self-care meets everyday life.